Telstra Expands Panasonic Toughbook Deployment As Telco Giant Talks Tough

Posted in News.
Telstra Expands Panasonic Toughbook Deployment As Telco Giant Talks Tough

Telstra is so impressed with the Panasonic Toughbook rugged notebook that it has refreshed its Toughbook fleet – to assist in providing and maintaining superior customer service. The country’s leading telecommunications and information services provider is currently rolling out over 3,000 new fully.

Telstra is so impressed with the Panasonic Toughbook rugged notebook that it has refreshed its Toughbook fleet – to assist in providing and maintaining superior customer service. The country’s leading telecommunications and information services provider is currently rolling out over 3,000 new fully rugged Toughbook CF-19Mk5s to replace its legacy CF-19 fleet deployed back in 2008. These fully-rugged models are used by Telstra Service Delivery Communication Technicians in the field.

Telstra has also deployed around 400 semi-rugged Toughbook CF-53 notebook models within the company’s Service Delivery Enhanced teams.

Since its first introduction of the Panasonic Toughbook with the CF-18 in 2004, Telstra’s average annual repair rate has dropped to 3.7% – a reduction of 25% over the previous notebook solution. Telstra anticipates that the average annual out of warranty repair rate will further decrease as the new models roll out over the next six months.

Telstra-Toughbook

“After several years of rigorous testing and monitoring, we are confident that we can rely on Panasonic Toughbook to provide not only rugged features but also exceptional connectivity, screen visibility and battery life to complement the complex technical equipment and applications required out in the field.” Said Ken Gray, Service Design Solutions Manager – Telstra Operations.

“More importantly, we are continuing to see the Total Cost of Ownership (TCO) of our Toughbook fleet fall as a result of very low repair rates – this is a top priority for Telstra in driving down operating costs, reducing downtime and improving overall customer service,” he added.

“Our recent experiences of working during natural disasters such as flooding and fires confirmed how vital these tools are to our team.”

Download PDF Case Study
(source: http://blogs.panasonic.com.au/business/2011/10/11/telstra-expands-panasonic-toughbook-deployment-as-telco-giant-talks-tough/)

Marknet staged and configured 3,500 Panasonic Toughbook units to Telstra Field Engineers

Posted in News and tagged , , , , , ,
Marknet staged and configured 3,500 Panasonic Toughbook units to Telstra Field Engineers

To date there have been more than 4,000 units deployed to Telstra field engineers. Marknet Technology continues to provide Telstra with integration, warranty repair and produce sales support.

Telstra has deployed 3,500 Panasonic Toughbook CF-18 notebooks to field engineers across the country in a multi-million dollar deal. The Panasonic Toughbook Laptop will be used to log and track daily repairs and service requirements.

The Panasonic Toughbooks replace the incumbent pocket PC units used by Telstra field engineers, providing them with increased mobility, productivity and uptime in all environments and weather conditions. Each Toughbook has ruggedised features designed to prevent damage occurring in harsh outdoor working environments and has a swivel LCD design that converts from a notebook to a rugged touchscreen Tablet PC.

The Toughbooks are customised with an integrated CDMA1x modem and Telstra software, enabling engineers to work effectively, even in the most remote locations in Australia. Panasonic Toughbook integration partner Marknet Technology individually staged and configured all units to Telstra requirements.

As an integration partner of Panasonic, Marknet Technology individually staged and configured 3,500 Panasonic Toughbook units to Telstra requirements. Each unit is customized with an integrated CDMA1x modem and Telstra software allowing Telstra field engineers access even in the most remove locations in Australia.

The roll-out represents the largest ever installation of ruggedised notebooks in the Australian telecommunication industry.

The roll-out represents the largest ever installation of ruggedised notebooks in the Australian telecommunications industry.

Prior to selecting the Panasonic Toughbooks, Telstra conducted a detailed needs analysis to determine the organisation’s precise requirements. During this process, hardware solutions from several major vendors were assessed against key selection criteria. One of these criteria was total cost of ownership (TCO) – an area in which the Toughbook was judged to have particular strengths over competitors. A low TCO delivered through the ruggedised Toughbook’s superior all-environment operational capabilities led Telstra to select it as the most suitable solution for their field engineers.

Commenting on the decision by Telstra to select the Toughbook CF-18, Steve Hall, Group Manager, Toughbook, Panasonic Australia said: “This solution strongly supports Telstra’s commitment to customer service. Interruptions to engineers’ work schedules caused by computer-related issues in the field can have an enormous impact, and we believe that using a ruggedised solution instead of standard notebooks will reduce this by as much as 90 per cent.

“In calculating the TCO of Panasonic’s Toughbook, Telstra took into account all costs incurred when a unit fails in the field. These included human resources needed, the replacement unit cost, the turnaround time for re-configuration and return to the field and most importantly, the potential effect on customer service levels due to the engineer’s downtime. After conducting analysis along these lines, the Toughbook CF-18 was a clear winner.

“Panasonic’s Toughbooks are designed specifically to endure harsh outdoor working environments, in conditions that are beyond the capabilities of normal laptops. That is why they are used by the military, telecommunications companies and utilities worldwide,” Steve Hall said. According to Alan Olden, Head of Metro Service, Telstra, “Panasonic’s Toughbook is a hardware solution that will enhance the capabilities of Telstra’s field engineers for a significantly longer period of time than a standard laptop or pocket PC.